Refunds & cancellation

You can leave the intake or checkout at any time. No charge is made until the payment provider confirms the transaction.

If personalized calculation or writing has not begun, contact us promptly to request cancellation. If cancellation is available, we return the amount paid to the original payment method.

At checkout, you will be asked to expressly request that made-to-order calculation and writing begin immediately. Once it begins—or once the digital reading is supplied—a change-of-mind cancellation may be limited to the extent permitted by applicable law. Dissatisfaction with an interpretation or a future event unfolding differently is not, by itself, a calculation or delivery defect.

Where Korean consumer law applies, a consumer generally has a seven-day withdrawal period, subject to lawful exceptions for digital content whose supply has begun and for individually produced work that cannot reasonably be resold. Those exceptions require advance notice and the purchaser’s separate electronic consent; this page alone does not create the exception. If a valid cancellation right applies, it remains available. A valid refund is initiated without undue delay and, where Korean law controls, within the legally required period.

Contact us if any of the following happens:

• you were charged more than once for the same order;
• the reading was not delivered within the confirmed window and no revised timing was agreed;
• the private page cannot be opened after reasonable troubleshooting;
• a birth detail was entered correctly but we calculated it incorrectly;
• the delivered product is materially different from the scope shown and purchased.

Depending on the issue, we will correct, replace, redeliver or refund the affected purchase. Nothing in this policy limits a remedy or cancellation right that cannot legally be waived where you live.

Please confirm birth details before payment. If the submitted information itself was wrong, a full recalculation is new personalized work and may require a new order. We will first check whether a small correction can be made without rebuilding the reading.

Email [email protected] from the order email. Include the order number and a short description. Do not resend birth details, payment-card data or the full private question.

We will acknowledge the request as soon as reasonably possible. Any approved refund is returned through the original payment method; the provider and bank control when it appears on the statement.